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Kavish

Virtual Assistant

Customer Review

Detail-oriented Tier 1 Support Specialist with strong problem-solving and communication skills, providing first-level assistance for technical issues and ensuring a smooth customer experience. Known for quickly identifying problems, offering step-by-step solutions, and escalating when needed.

Daily Time
8.0 hr/d
Hourly Price
$8.0/hr
Skills

The Hour.co

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Technical Support Specialist

Hands-on experience

• Basic Troubleshooting (Software)
• Handling Support Tickets (Email, Chat & Phone)
• User Login, Access & Password Resets
• Remote Desktop Assistance
• Documentation & Issue Tracking
• Knowledge Base Reference & Updates
• Device Setup & Configuration
• Escalation to Tier 2/Engineering Teams
• System Monitoring & Basic Diagnostics
• Customer Communication & Follow-ups

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A rounded, light grey box with a 'Data Annotation' label, listing services such as Image Annotation, Video Annotation, and Audio Annotation.

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