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A Case Study by The Hour
Virtual Assistant Support for a Busy Law Firm
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Company Overview
THE HOUR provides specialized virtual assistant services for legal professionals, helping law firms reduce admin overload and reclaim time for client representation. From call handling and calendar management to document preparation and case tracking, our legal-trained VAs ensure operations run smoothly behind the scenes.
We support solo practitioners, boutique firms, and multi-attorney practices with HIPAA-compliant and client-confidential virtual support.
Want to spend less time on admin and more time winning cases?
The Client
Helping a General Practice Law Firm Reclaim Billable Hours
Our client, a mid-sized law firm with offices in two states, was growing its client base but losing efficiency. Attorneys were often bogged down by client emails, rescheduling, case file updates, and intake forms. They needed help without hiring in-house support.
The Challenge
Legal staff were overwhelmed with non-billable admin work:
Missed Calls and Delayed Intake
New client inquiries were going unanswered during court hours.
Cluttered Calendars
Attorneys faced double bookings and unconfirmed appointments.
Manual File Updates
Paralegals spent hours updating case notes and searching for missing info.
The Solution
THE HOUR deployed a virtual assistant trained in legal office operations:
Live Call Handling
Answered client calls, screened inquiries, and booked appointments using firm scripts.
Calendar Management
Coordinated with attorneys to confirm/reschedule meetings and court appearances.
Document Prep & Formatting
Assisted with templated contracts, retainer letters, and intake forms.
Client Communication
Followed up with clients via email/text for documents, updates, and payments.
Case File Support
Organized digital case folders, updated CRM entries, and tagged files for paralegals.
Confidentiality Training
Ensured all VA activities followed strict confidentiality and compliance procedures.
The Verdict
Here’s what changed after working with us more time saved, less cost, and a stronger team.
